A builder in Dibrugarh charged me extra for parking and clubhouse how to file consumer complaint

Detailed Legal Analysis

To file a consumer complaint against a builder in Dibrugarh for charging extra for parking and clubhouse facilities, you can follow the steps outlined below.

• Understand Your Rights: Under the Consumer Protection Act, 2019, you are entitled to services without unfair trade practices. Section 2(1)(g) defines a ‘service’, which encompasses the facilities provided by builders.
• Gather Evidence: Collect all relevant documents including:
  • Agreement for the sale/lease of the property.
  • Receipt or invoice showing the charges for parking and clubhouse.
  • Any correspondence with the builder regarding these charges.
  • Photographs or any advertisements that promised free or included services.
• Draft a Complaint: Prepare a written complaint detailing:
  • Your name and address.
  • Name and address of the builder.
  • Specifics of the complaint including the extra charges, and any misleading information provided.
  • The relief sought, such as a refund of the extra charges.
• File the Complaint: You can file your complaint in two ways:
  • Consumer Forum: Approach the District Consumer Disputes Redressal Forum (DCDRF) as your claim is likely below ₹20 lakhs. The procedure is governed by the Consumer Protection Act, 2019.
  • Online Complaint: Alternatively, you can file an online complaint through the National Consumer Helpline (NCH) at consumerhelpline.gov.in.
• Attend Hearing: After filing your complaint, you will be notified of the hearing date. Attend the hearing and present your case along with the evidence.
• Await Judgment: The forum will issue a judgment based on the merits of your case. If you are dissatisfied with the decision, you have the option to appeal to the State Consumer Disputes Redressal Commission.

Filing a consumer complaint is a powerful way to seek justice for unfair practices. The Consumer Protection Act, 2019 aims to protect the rights of consumers and provides a structured approach to resolving complaints against service providers like builders.