A builder in Kohima charged me extra for parking and clubhouse how to file consumer complaint

Detailed Legal Analysis

To file a consumer complaint against a builder in Kohima for charging extra for parking and clubhouse facilities, you need to follow a systematic approach under the Consumer Protection Act, 2019.

Here are the steps you should take:

• Document Everything: Collect and maintain all relevant documents, including the sale agreement, payment receipts, and any communication with the builder regarding the charges for parking and clubhouse facilities.
• Understand Your Rights: According to Section 2(1)(d) of the Consumer Protection Act, 2019, you are a consumer if you have purchased goods or services, and you are entitled to receive them as per the agreed terms without any hidden charges.
• Send a Legal Notice: Before approaching the consumer forum, it is advisable to send a legal notice to the builder, outlining your grievances and demanding a refund of the extra charges. This notice can serve as evidence if the case goes to court.
• Filing a Complaint: If the builder fails to respond or resolve the issue, you can file a complaint with the appropriate consumer forum. The jurisdiction will depend on the value of the claim:
• District Consumer Forum: For claims up to ₹1 crore, file a complaint at the District Consumer Disputes Redressal Forum, as per Section 34 of the Consumer Protection Act, 2019.
• State Consumer Forum: For claims between ₹1 crore and ₹10 crores, approach the State Consumer Disputes Redressal Commission.
• National Consumer Forum: For claims exceeding ₹10 crores, file a complaint with the National Consumer Disputes Redressal Commission.
• Complaint Format: Your complaint should include the following:
• Your name and address
• Details of the builder and the project
• A clear description of the issue
• Evidence supporting your claim
• The relief sought (refund, compensation, etc.)
• Attend Hearings: Be prepared to attend hearings as scheduled by the consumer forum, and present your case with all relevant documentation.
• Follow Up: After filing the complaint, follow up regularly until the issue is resolved and stay informed about the proceedings.

It's essential to act promptly as there are time limits for filing complaints under the Consumer Protection Act. Generally, you have two years from the date of the cause of action to file your complaint.