A builder in Ranchi charged me extra for parking and clubhouse how to file consumer complaint

Detailed Legal Analysis

If a builder in Ranchi has charged you extra for parking and clubhouse facilities without prior agreement, you can file a consumer complaint under the Consumer Protection Act, 2019.

Here are the steps you need to follow to file a consumer complaint:

• Gather Documentation: Collect all relevant documents including:
  • Receipt of payment made to the builder.
  • Agreement or contract specifying the terms of sale.
  • Any correspondence (emails, letters) related to the charges for parking and clubhouse.
• Identify the Appropriate Forum: Depending on the value of the claim:
  • If the claim is less than ₹20 lakhs, file a complaint in the District Consumer Disputes Redressal Forum.
  • If the claim is between ₹20 lakhs and ₹1 crore, file in the State Consumer Disputes Redressal Commission.
  • If the claim exceeds ₹1 crore, file in the National Consumer Disputes Redressal Commission.
• Draft the Complaint: Prepare a written complaint that includes:
  • Your name, address, and contact details.
  • The builder’s name, address, and details.
  • The facts of the case including the extra charges and references to the agreement.
  • A clear statement of your complaint and the relief sought (refund, compensation, etc.).
• File the Complaint: Submit the complaint along with copies of all collected documents to the appropriate forum. You may need to pay a nominal fee as prescribed under the respective forum’s rules.
• Await Response: After filing, the forum will issue a notice to the builder and schedule a hearing. Be prepared to present your case and evidence.
• Follow up: Stay in touch with the forum for updates on your case. You may need to attend hearings or provide additional information as requested.

Relevant Laws:

• Consumer Protection Act, 2019: Governs consumer rights and redressal mechanisms.
• Section 2(1)(d): Defines "consumer" and "service".
• Section 12: Details the manner of filing a complaint.

By following these steps, you can effectively address the issue of extra charges for parking and clubhouse facilities with the builder.