A shop in Durgapur sold me a defective phone and refuses to refund how to file consumer complaint
FA Asked by Faisal Ahmed from India
Quick Answer
You can file a consumer complaint before the District Consumer Disputes Redressal Commission in Durgapur under the Consumer Protection Act, 2019.
Detailed Legal Analysis
You can file a consumer complaint before the District Consumer Disputes Redressal Commission in Durgapur under the Consumer Protection Act, 2019. The complaint can be filed online through the Consumer Helpline or in person, and you must provide the bill, warranty card, and correspondence with the shop as evidence.
Under West Bengal Premises Tenancy Act 1997, there may be additional consumer protection regulations specific to West Bengal. The Commission can order replacement, refund, and compensation for deficiency in service.
If the District Commission does not give a satisfactory order, you can appeal to the State Commission and subsequently to the Calcutta High Court.
Legal Provisions Referenced
Verify the current statutory text at India Code (the official repository of Indian legislation) or the Legislative Department. This answer is general legal information, not advice on your specific matter.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.