A Thiruvananthapuram government office has gone fully online but I have no smartphone or internet. Does the Constitution require digital access?
GA Asked by Gayatri Rao from India
Quick Answer
The right to access essential government services is part of the right to life under Article 21; exclusion of digitally illiterate citizens violates Article 14 (equality).
Detailed Legal Analysis
The right to access essential government services is part of the right to life under Article 21; exclusion of digitally illiterate citizens violates Article 14 (equality). The Supreme Court in Anuradha Bhasin (2020) recognised the right to internet access as part of Article 19(1)(a).
File a representation with the Thiruvananthapuram office for an offline alternative or assisted digital mode. Approach Kerala High Court under Article 226 for a writ of mandamus directing an offline mode or assisted access.
The Digital Personal Data Protection Act, 2023 also emphasises accessibility of digital services. Preserve the application, refusal, and proof of lack of access as evidence.
Refer to Kerala Rent Control Act 1963 for any state e-governance or digital inclusion policy in Kerala.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.