how to file RERA complaint against builder in Bhubaneswar

Detailed Legal Analysis

To file a RERA complaint against a builder in Bhubaneswar, you need to follow a systematic process outlined by the Real Estate (Regulation and Development) Act, 2016.

Here are the steps to file a complaint:

• Understand the Jurisdiction: Ensure that your complaint falls under the jurisdiction of the Odisha Real Estate Regulatory Authority (ORERA). This applies to any residential real estate project registered under RERA in Odisha.
• Gather Necessary Documents: Prepare all relevant documents, including:
  • Copy of the sale agreement.
  • Payment receipts and bank statements.
  • Project registration details.
  • Correspondence with the builder regarding complaints.
  • Any photographs or evidence of the issue (e.g., construction delays, quality issues).
• Visit the ORERA Website: Go to the official ORERA website (orera.odisha.gov.in) to access the complaint registration form. Ensure you have access to the internet and necessary documents ready for submission.
• Fill Out the Complaint Form: Complete the online complaint form provided on the ORERA website. Make sure to include:
  • Your personal details (name, address, contact information).
  • Details of the builder (name, registration number, address).
  • A clear description of your complaint, including specific issues and timeline.
  • The relief sought (e.g., refund, completion of the project, etc.).
• Submit the Complaint: After filling out the form, submit it electronically. You may also have the option to submit a hard copy at the ORERA office. Ensure you keep a copy of the submitted form for your records.
• Pay the Required Fee: Pay the requisite fee for filing the complaint, which is generally a nominal amount as specified by ORERA. This can usually be done online through the ORERA portal.
• Follow Up: After submission, you will receive an acknowledgment. Keep track of your complaint status through the ORERA website using your acknowledgment number.

Under Section 31 of the Real Estate (Regulation and Development) Act, 2016, a homebuyer can file a complaint against builders for violations related to the project. Ensure that your complaint is within the stipulated time frame, typically within five years from the date of the occurrence of the issue.