I get unwanted telemarketing calls in Bhilai, can I file a state consumer complaint?

Detailed Legal Analysis

Yes, you can file a state consumer complaint regarding unwanted telemarketing calls in Bhilai under the Consumer Protection Act, 2019.

Under the Consumer Protection Act, consumers have the right to seek redressal for unfair trade practices, which includes unsolicited telemarketing calls. Here are the steps you can follow to file a complaint:

• Identify the Nature of the Complaint: Unwanted telemarketing calls may fall under unfair trade practices, defined under Section 2(47) of the Consumer Protection Act, 2019.
• Gather Evidence: Keep detailed records of the calls including:
• Date and time of each call.
• Phone numbers from which the calls were made.
• Content of the calls, if possible.
• Any messages or correspondence related to the calls.
• Check Registration with DND: Ensure that your number is registered under the National Do Not Disturb (DND) service. You can verify this by sending an SMS “START 0” to 1909.
• File a Complaint with TRAI: Before filing a consumer complaint, you can lodge a complaint with the Telecom Regulatory Authority of India (TRAI) for violation of DND norms. This can be done through:
• TRAI's official website.
• Calling their helpline number 1909.
• Draft Your Complaint: If the issue persists, draft your complaint mentioning the following:
• Your details (name, address, contact number).
• The details of the telemarketers (if known).
• Specific instances of unwanted calls.
• Actions taken (such as complaint to TRAI).
• Filing the Complaint: You can file the complaint in the District Consumer Disputes Redressal Forum. The procedure involves:
• Filling out the complaint form.
• Paying the requisite fee (which varies based on the claim amount).
• Submitting all related evidence and documents.
• Await Response: After filing, the forum will issue a notice to the opposite party and schedule a hearing. Be prepared to present your case.

For further reference, you may look into the Consumer Protection Act, 2019, particularly Section 2(47) regarding unfair trade practices and Section 35 regarding the powers of the consumer forums to provide relief.