I get unwanted telemarketing calls in Rohtak, can I file a state consumer complaint?

Detailed Legal Analysis

Yes, you can file a state consumer complaint in Rohtak regarding unwanted telemarketing calls.

Unwanted telemarketing calls can be a nuisance, and consumers have the right to seek redress under consumer protection laws in India. The primary legislation that governs such issues is the Consumer Protection Act, 2019. Here are the steps and details you need to consider when filing a complaint:

• Identify the Nature of the Complaint: Ensure that the calls you are receiving fall under the category of unsolicited commercial communication, which is prohibited under the Telecom Commercial Communications Customer Preference Regulations, 2018.
• Register Your Complaint with TRAI: Before approaching the consumer forum, it is advisable to lodge a complaint with the Telecom Regulatory Authority of India (TRAI). This can be done via:
  • Calling the National Do Not Disturb (NDND) helpline at 1909.
  • Filing a complaint on the TRAI website or through your telecom service provider.
• Document the Evidence: Maintain a record of the unsolicited calls, including:
  • Date and time of the calls.
  • Names or numbers of the telemarketers.
  • Content of the calls, if possible.
  • Any previous complaints lodged.
• File a Complaint with the Consumer Forum: If the issue persists, you can file a complaint under Section 2(1)(g) of the Consumer Protection Act, 2019. You can approach:
  • The District Consumer Disputes Redressal Forum if the value of the claim is up to ₹20 lakhs.
  • The State Consumer Disputes Redressal Commission for claims between ₹20 lakhs and ₹1 crore.
  • The National Consumer Disputes Redressal Commission for claims exceeding ₹1 crore.
• Prepare the Complaint: Your complaint should include:
  • Your name, address, and contact details.
  • Details about the telemarketing calls.
  • Evidence and documents supporting your claim.
  • The relief sought (e.g., compensation for harassment).
• Attend the Hearing: Be prepared to present your case before the consumer forum, providing all necessary documentation and evidence.

Filing a complaint can help you seek justice and contribute to the regulation of unsolicited telemarketing practices in India.