An e-commerce seller in Visakhapatnam refused my refund for a defective product; what are my rights?
SU Asked by Suresh Gowda from India
Quick Answer
Refund refusal for a defective product is unfair trade practice under Section 75 of the Consumer Protection Act, 2019 and the e-commerce rules framed thereunder.
Detailed Legal Analysis
Refund refusal for a defective product is unfair trade practice under Section 75 of the Consumer Protection Act, 2019 and the e-commerce rules framed thereunder. File a complaint with the District Consumer Forum in Visakhapatnam and on the Consumer Helpline portal, attaching the order ID, photos and the seller's refusal message.
The e-commerce rules require the marketplace to display a clear refund policy and to honour returns within the stated timeline. The Andhra Pradesh High Court can be approached only after exhausting the consumer forum remedy, except where the seller is unreachable or the platform is complicit.
Andhra Pradesh Rent Control Act 1960 consumer protection rules may allow a faster direct complaint to the State Consumer Disputes Redressal Commission. Preserve the product, its packaging and the chat with the seller as evidence.
You can also rate and review the seller to deter similar conduct with other buyers.
Legal Provisions Referenced
Verify the current statutory text at India Code (the official repository of Indian legislation) or the Legislative Department. This answer is general legal information, not advice on your specific matter.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.