I ordered a mobile phone online for Rs 40000 but received an empty box, the website is not giving refund, what should I do?
DI Asked by Dinesh Rathod from India
Quick Answer
This amounts to cheating under Section 415 and 420 of the Indian Penal Code and a deficiency in service under Section 2(1)(g) of the Consumer Protection Act, 2019.
Detailed Legal Analysis
This amounts to cheating under Section 415 and 420 of the Indian Penal Code and a deficiency in service under Section 2(1)(g) of the Consumer Protection Act, 2019. First raise a written complaint with the e-commerce platform and the seller, keeping all order confirmation emails, payment receipts and the unboxing video as evidence.
If they do not resolve it within the promised timeline, file a complaint with the District Consumer Disputes Redressal Commission, which can order refund along with compensation for mental harassment and litigation costs. You can also approach the Consumer Grievance Redressal Forum of the Ministry of Electronics and IT.
Simultaneously file a police complaint for cheating since delivering an empty box deliberately is a criminal offence.
Legal Provisions Referenced
Verify the current statutory text at India Code (the official repository of Indian legislation) or the Legislative Department. This answer is general legal information, not advice on your specific matter.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.