I ordered a phone online from a Thiruvananthapuram seller on a marketplace but received a dummy box. What legal recourse do I have?
RA Asked by Rajesh Verma from India
Quick Answer
File a complaint with the cyber crime police station in Thiruvananthapuram under Section 66D IT Act, 2000 and Section 318(4) BNS, 2023 for cheating.
Detailed Legal Analysis
File a complaint with the cyber crime police station in Thiruvananthapuram under Section 66D IT Act, 2000 and Section 318(4) BNS, 2023 for cheating. File a consumer complaint before the District Consumer Disputes Redressal Commission in Thiruvananthapuram for deficiency of service under the Consumer Protection Act, 2019.
Report the seller to the marketplace's grievance officer under IT Rules, 2021 and demand a refund and delisting. Preserve the order invoice, unboxing video, and chats as electronic evidence under Section 63B BSA, 2023.
The consumer forum can order refund plus compensation. If police do not act, approach Kerala High Court under Article 226 for a writ of mandamus.
Refer to Kerala Rent Control Act 1963 for any state consumer protection rules or additional remedies.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.