I shared my OTP with a caller claiming to be from a Dwarka bank verification team and lost ₹40,000. Can I recover it?
KA Asked by Kavita Joshi from India
Quick Answer
Report immediately on the 1930 helpline and the National Cyber Crime Reporting Portal to freeze the funds.
Detailed Legal Analysis
Report immediately on the 1930 helpline and the National Cyber Crime Reporting Portal to freeze the funds. File an FIR at the cyber crime police station in Dwarka under Section 66D IT Act, 2000 and Section 318(4) BNS, 2023 for cheating by personation.
The bank's liability is limited if you voluntarily shared the OTP, but RBI guidelines on limiting customer liability (2017 circular) may still offer partial relief. Preserve call records and SMS as electronic evidence under Section 63B BSA, 2023.
Approach the Banking Ombudsman if the bank does not cooperate with the investigation. If the police refuse to register the FIR, move Delhi High Court under Article 226 or file before a Magistrate under Section 175 BNSS, 2023.
Check Delhi Rent Control Act 1958 for state-specific fraud compensation provisions.
Legal Provisions Referenced
Verify the current statutory text at India Code (the official repository of Indian legislation) or the Legislative Department. This answer is general legal information, not advice on your specific matter.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.