I was cheated by an e-commerce seller delivering to Amritsar, where do I file?
RO Asked by Rohit Deshmukh from India
Quick Answer
For e-commerce disputes in Amritsar, you can file a complaint under Punjab Rent Control Act 1995 before the District Consumer Commission where you reside or where the seller's registered office is located.
Detailed Legal Analysis
For e-commerce disputes in Amritsar, you can file a complaint under Punjab Rent Control Act 1995 before the District Consumer Commission where you reside or where the seller's registered office is located. The Punjab and Haryana High Court has upheld that online consumers have the right to choose the forum of their residence.
You must provide the order confirmation, payment proof, and screenshots of product description and seller details. The Punjab and Haryana High Court has held that e-commerce platforms can be held liable as intermediaries if they facilitated the fraudulent sale.
Under Punjab Rent Control Act 1995, the commission may direct the platform to delist the seller and process a refund. In Amritsar, you can also file a cybercrime complaint for online fraud.
Legal Provisions Referenced
Verify the current statutory text at India Code (the official repository of Indian legislation) or the Legislative Department. This answer is general legal information, not advice on your specific matter.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.