I was cheated by an e-commerce seller delivering to Guwahati, where do I file?

Detailed Legal Analysis

If you have been cheated by an e-commerce seller in Guwahati, you can file a complaint with the Consumer Forum under the Consumer Protection Act, 2019, or approach the Cyber Crime Cell for fraud related to online transactions.

Here are the steps you can follow to file your complaint:

• Collect Evidence: Gather all relevant evidence, including:
• Order confirmation emails
• Payment receipts
• Communication with the seller (chat messages, emails)
• Photos of the delivered item (if applicable)
• Filing a Complaint with Consumer Forum: If the seller has failed to deliver the product or provided a defective product, you can file a complaint under the Consumer Protection Act, 2019:
• Determine the appropriate forum based on the value of the goods/services:
• District Consumer Forum for claims up to ₹1 crore
• State Consumer Disputes Redressal Commission for claims between ₹1 crore and ₹10 crores
• National Consumer Disputes Redressal Commission for claims above ₹10 crores
• Draft a complaint stating:
• Your details (name, address, contact number)
• Details of the seller
• Facts of the case
• Relief sought (refund, replacement, etc.)
• Submit the complaint along with the required fee and supporting documents.
• Filing a Cyber Crime Complaint: If you believe you have been a victim of cyber fraud:
• Visit the Cyber Crime Cell in Guwahati or file an online complaint at the National Cyber Crime Reporting Portal (https://cybercrime.gov.in).
• Provide all necessary details including:
• Your information
• Details of the fraudulent transaction
• Evidence collected
• Consider Legal Action: If the issue is not resolved satisfactorily, you may seek legal advice for further action, which can include filing a civil suit for recovery of money.

Under the Consumer Protection Act, 2019, you are entitled to rights such as the right to be informed, the right to choose, and the right to seek redressal, ensuring that your grievances are addressed effectively.