I was cheated by an e-commerce seller delivering to Surat, where do I file?
AN Asked by Anita Desai from India
Quick Answer
For e-commerce disputes in Surat, you can file a complaint under Gujarat Rent Control Act 1999 before the District Consumer Commission where you reside or where the seller's registered office is located.
Detailed Legal Analysis
For e-commerce disputes in Surat, you can file a complaint under Gujarat Rent Control Act 1999 before the District Consumer Commission where you reside or where the seller's registered office is located. The Gujarat High Court has upheld that online consumers have the right to choose the forum of their residence.
You must provide the order confirmation, payment proof, and screenshots of product description and seller details. The Gujarat High Court has held that e-commerce platforms can be held liable as intermediaries if they facilitated the fraudulent sale.
Under Gujarat Rent Control Act 1999, the commission may direct the platform to delist the seller and process a refund. In Surat, you can also file a cybercrime complaint for online fraud.
Disclaimer: AI-generated for educational purposes only. Does not constitute legal advice. Consult a qualified practitioner.