Refunds & Cancellations

1. What this policy covers

This policy applies to every service you pay LawPucho for, which currently means:

Online lawyer consultation — one hour, ₹2,000. A one-hour consultation with an advocate about one matter, by phone or video.
Annual Legal Plan — ₹20,000 for twelve months. One hundred consultations, ten legal notices and five document reviews across a year, for you and up to three family members.

The free question-and-answer pages are free to use and involve no payment, so no refund question arises for them.

2. Prices and currency

All prices are in Indian rupees (INR) and are inclusive of applicable taxes unless a separate tax line is shown on your invoice. Prices are the total amount payable — there is no booking fee, convenience fee or hidden charge added at payment. The amount you are shown on the payment page is the amount you pay. If you need a GST invoice, give us your name and GSTIN when you book and we will issue one.

3. How payments are collected

Payments are collected through Cashfree Payments, a regulated payment gateway. LawPucho never sees or stores your card number, UPI PIN, CVV or net-banking password. The merchant name that appears on your card or bank statement is FILEX ADVOCATES AND LEGAL CONSULTANTS.

4. Cancelling a one-hour consultation (₹2,000)

More than 24 hours before your slot: cancel and you get a full refund of ₹2,000, or we will move your slot to another time at no charge — your choice.
24 hours or less before your slot: the fee is not refundable, because the advocate has reserved the hour for you and has already read your documents. You may still reschedule once, free of charge, if you tell us before the slot begins.
You do not join the call or do not answer our calls: the consultation is treated as delivered and the fee is not refundable.
We have to cancel or cannot provide the advocate: you get a full refund of ₹2,000, or a replacement slot if you prefer.
You are charged more than once for the same booking: every duplicate charge is refunded in full.

5. Cancelling the Annual Legal Plan (₹20,000)

Within 7 days of payment, with nothing used: full refund of ₹20,000, provided no consultation, legal notice or document review has been delivered under the plan.
After any part of the plan has been used: the plan is a prepaid bundle priced below the cost of buying the same work separately, so it is not refundable once work has been delivered.
Unused consultations do not carry over to the following year and their value is not refundable at the end of the term.
If we cannot provide the service at all: the unused part is refunded.

6. What is never included

Court representation, court fees, stamp duty, notary and registration charges, and government fees are not part of any paid service and are not covered by a refund. They are payable at actuals, directly, whenever a matter reaches that stage.

7. How to ask for a refund

Call or WhatsApp us on +91 95475 24526 or email filexlegal@gmail.com, quoting the payment reference you received from Cashfree and the date of payment. Please write from the email address or phone number you used while booking, or tell us what they are, so we can find the payment.

8. How long a refund takes

We decide on a refund request within 2 working days of receiving it and tell you the outcome by email or phone. Approved refunds are sent back through Cashfree to the same card, UPI account, bank account or wallet you paid from. Your bank or UPI provider then takes 5–7 working days to show the credit. Refunds are made in Indian rupees and no cancellation charge is deducted where the refund is due.

9. Failed or incomplete payments

If money left your account but your booking was not confirmed, nothing is owed by you for that attempt: we either confirm the booking or refund the amount in full. If a payment fails at Cashfree, no amount is charged by us and you can simply try again.

10. Your rights as a consumer

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or any other law in force in India. If you are not satisfied with how a refund request was handled, tell us and we will look at it again.

11. Contact for payments and refunds

LawPucho · payments collected through Cashfree · merchant name on your statement: FILEX ADVOCATES AND LEGAL CONSULTANTS

Phone / WhatsApp: +91 95475 24526
Email: filexlegal@gmail.com
Support hours: Monday to Saturday, 10:00–19:00 IST.